Account Deletion Options
You can request the deletion of your account and associated data through either of the following methods:
Option 1: Delete Account In-App (Recommended)
You can delete your account directly inside the mobile application:
- Open the app and log in to your account.
- Navigate to Settings > Account or Profile.
- Tap Delete Account.
- Confirm your choice to permanently remove your account and associated data.
Option 2: Request Deletion via Email
If you no longer have access to the app, you can request account deletion by emailing our support team:
- Email Address: support@erklabs.com
- Subject Line: Account Deletion Request
- Body: Please include the registered email address or username associated with your account so we can locate and remove your profile.
What Happens Next?
- Verification: For security purposes, our team may send a confirmation message to verify your identity.
- Processing Time: Once verified, your account and associated data will be permanently deleted from our active servers within 7 to 14 business days.
- Data Retention: Certain transaction records or logs may be retained for a limited period if required for legal, tax, or security compliance purposes.
